Frequently Asked Questions

General Information

Q: What is a hot water cylinder and how does it work?
A: A hot water cylinder, also known as a hot water tank, is a large insulated container that heats and stores hot water for your home. It typically uses electricity, gas, or heat pumps to heat the water and maintain it at a set temperature.  

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Q: How long do hot water cylinders typically last?
A: The lifespan of a hot water cylinder can vary depending on factors like the quality of the unit, water quality, and maintenance. However, most cylinders last between 8 to 12 years.  

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Q: How do I know if my hot water cylinder needs replacing?
A: Signs your hot water cylinder may need replacing include: 

• Leaks or signs of corrosion

• Inconsistent water temperature

• Reduced hot water capacity

• Strange noises coming from the cylinder

• The cylinder is over 10 years old

 

Installation

Q: Who should install my hot water cylinder?
A: It is crucial to have your hot water cylinder installed by a licensed plumbers like us and, in some cases, a registered electrician. This ensures the installation meets safety standards and complies with local regulations. We specialize in all forms of cylinder replacement, serving and repairs.

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Q: What factors affect the cost of hot water cylinder installation & repair?
A: The cost of installation and/or repair can vary depending on:
The type and size of the cylinder
The complexity of the installation (e.g., location, accessibility)
The need for any additional plumbing or electrical work
 

Q: Can I install a larger hot water cylinder than my current one?
A: In most cases, yes. However, you need to ensure your plumbing and electrical systems can handle the increased capacity. We can assess this for you.

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Servicing & Maintenance

Q: How often should I service my hot water cylinder?
A: It is recommended to have your hot water cylinder serviced annually by us.  

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Q: What does a hot water cylinder service involve?
A: A typical service includes:

• Checking for leaks and corrosion

• Inspecting and testing the pressure relief valve

• Flushing the cylinder to remove sediment buildup

• Checking the thermostat and heating elements

• Ensuring all connections are secure  

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Q: Why is regular servicing important?
A: Regular servicing can: 

• Extend the lifespan of your cylinder

• Prevent costly repairs down the line

• Ensure optimal efficiency and hot water supply

• Identify potential issues early on  

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Troubleshooting

Q: What should I do if my hot water cylinder is leaking?
A: If you notice a leak, turn off the water supply to the cylinder and contact us immediately. We are available 24/7. Leaks can cause significant water damage and should be addressed promptly.  

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Q: What if I'm not getting any hot water?
A: First, check if the power is on and the circuit breaker hasn't tripped. If that's not the issue, check the thermostat settings. If problems persist, contact us.

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Q: Why is my hot water not as hot as it used to be?
A: Several factors can cause this, including:

• Sediment buildup in the cylinder

• A faulty thermostat or heating element

• Issues with the pressure relief valve

• General wear and tear  

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Remember:

• Always consult a qualified professional like us for any installation, servicing, or repair work on your hot water cylinder.

• Never attempt to repair or modify the cylinder yourself unless you have the necessary qualifications.

• Keep your contact information for us readily available in case of emergencies.

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This FAQ provides general information. For specific advice regarding your hot water cylinder setup please contact us.